Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to myqlo.shop@gmail.com.
- All
- Orders & Shipping
- Returns & Refunds
- Product Care
- Sizing
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Shipping
Most orders ship within 1-3 business days. Delivery times vary by location:
US: 5-8 business days
International: 7-15 business days
Checkout our shipping policy page
Returns & Refunds
We offer refunds only (no returns) for damaged/defective items within 14 days of delivery. Email myqlo.shop@gmail.com with photos and your order number within 3 days of receipt.
Approved refunds process in 5-10 business days to your original payment method.
Product Care
Machine wash cold, lay flat to dry. Avoid bleach to preserve fabric quality.
Yes! Our nylon blends are designed for moisture control and breathability.
Sizing
Our items run true to size. For a snug fit, size down; for layering, size up. Check our size guide.
Currently, we offer sizes S-XL but are expanding our range soon!